Here at The Wireless Experience, we pride ourselves on reading and responding to every guest review left for our AT&T Stores. Every so often, there are reviews that stand out in the crowd. Last week, a review of our Hackettstown store did just that.
Geoffrey C. wrote:
“I can’t say enough positive things about Jude, Drew and Kyle, the AT&T Team at the Hackettstown, NJ store. They are all kind, compassionate and patient. They set the bar for customer service at a positive level I am not sure I have ever seen anywhere else. Bill was reduced almost $125 and we now have fast reliable service we did not have before. If you are a First responder or healthcare provider, go see them. They will put you on a special system that gives priority to the wireless phone system in a disaster like Hurricane Sandy. It’s called FirstNet. Please see them, you won’t be disappointed! Thank you again, gentlemen.”
While we are thrilled that our Hackettstown team continues to provide #thebestwirelessexperience, it is rare that a review also celebrates a specific AT&T offering. We couldn’t agree more with If you are a first responder, you absolutely should know about FirstNet.
FirstNet is a network built with AT&T to prioritize our first responders including law enforcement, firefighters, Emergency Medical Technicians, and many more. This robust network provides 2.91M+ square miles of coverage and provides a Priority and Preemption Guarantee. This means that when an incident can flood other commercial networks with traffic, FirstNet users are put in a “fast lane” to ensure they have first access to necessary network resources. This way, no emergency response can be hampered by slow connections and failed calls.
This network also boasts end-to-end encryption to defend against cyber-attacks and confidential data leaks. To support this end, FirstNet’s dedicated Security Operations Center (SOC) provides 24/7/365 monitoring of all traffic. Other advantages of being on FirstNet include a “push-to-talk” feature, an “always on” connection to help track first responders in the field, and 24/7 customer support.
While the network alone is impressive, the additional promotions we offer only sweetens the deal. While FirstNet members are eligible for the same premium device trade-ins that our other guests are given, there are other promotions that are strictly FirstNet exclusives (some for those who are part of an agency package and others for individual subscribers). Some of our current promotions include an agency-paid free smartphone for life offer, and agency-paid free year of Response Locate, and a subscriber-paid Apple Watch discount.
Of course, all promotions are subject to change, so the best way to stay up to date with the best offers for you is to visit your nearest TWE AT&T Store and work with one of our skilled representatives. While it is impossible to repay our first responders for keeping us safe every day, we are proud that we can provide FirstNet to say, “thank you.” Stop by today and let our team take care of all your wireless needs!